Definitions

Icecorp Technologies Limited may be referred to as Icecorp, Icecorp Technologies, www.icecorp.nz, We, Us, Our.

The Client is referred to as The Client, You, Your.

Our Responsibilities

We commit to:

1. Executing all services in a timely, professional manner.
2. Responding promptly and professionally to all client queries.
3. Resolving any functional issues promptly after project completion.

Your Responsibilities

You, the client, commit to:

1. Providing the requested information/files required for your project in a punctual manner.
2. Providing requested files in the specified formats.
3. Responding punctually to requests for approval, variations, and other inquiries.
4. Ensuring that any authorized employee or agent dealing with us can make decisions or sign agreements on behalf of your organization or company.
5. Agreeing to sign and accept our International Client Declaration if you are located outside of New Zealand before project completion or handover.

Payment Terms

1. All prices listed on our website are in New Zealand Dollars (NZD) and include New Zealand GST (15%).
2. For projects involving hardware acquisition, full payment for hardware is required before procurement can begin.
3. A non-refundable deposit of 50% of the invoiced amount is required for labor included in the project invoice, unless otherwise stated. This deposit is required before the project can commence.
4. The balance of the invoice is required upon completion of your project for ownership transfer of systems, hardware, software, files, and private or public usage.
5. Additional functionality may be invoiced as it is completed or in a combined invoice with the project package remainder.
6. All invoices are due within 14 days from the invoice issue date unless otherwise stated.
7. Failure to pay as specified on the invoice (and in NZD currency) may result in project delays and additional fees.
8. In cases of continued non-payment, we reserve the right to engage a collections agency to obtain outstanding funds. The client agrees to pay any and all associated collection costs for the recovery of any due payments.
9. For any labor, there is a minimum charge of one hour’s work.

Technical Work, Engineering, and Consultancy Services

1. Icecorp Technologies offers technical work, engineering, and consultancy services to assist clients in various aspects of IT infrastructure and operations.
2. These services may include but are not limited to system design, network architecture, software development, and IT project management.
3. Icecorp Technologies endeavors to provide these services with professionalism, expertise, and efficiency, ensuring the best possible outcome for the client’s IT requirements.

Intellectual Property

1. The client acknowledges that Icecorp Technologies (or its suppliers) are the sole owners or licensors of all intellectual property relating to the services provided.
2. Any material provided by the client to Icecorp Technologies, and the use of it by Icecorp Technologies, for the purpose of supplying goods or services does not infringe any third-party intellectual property rights.

Delivery

1. Delivery of goods is deemed to be complete when made at the client’s premises or any other premises agreed to in writing by Icecorp Technologies.
2. On delivery, the goods are at the client’s sole risk, and the client must have in place all risks insurance to cover both its interest as bailee of the goods and Icecorp Technologies’ interest as the owner of the goods.

Retention of Title

1. Title to ownership (both legal and equitable) in all goods delivered by Icecorp Technologies to the client does not pass until payment in full is made for all such goods.
2. Until full payment is received, the client must store all goods in such a way that they are clearly identifiable as the property of Icecorp Technologies.

Force Majeure

1. If Icecorp Technologies is prevented, hindered, or delayed from complying with the Contract due to a Force Majeure Event, Icecorp Technologies may suspend deliveries or terminate orders affected by the event.

Terms of Use for Websites & Web Apps

By engaging our services for your website or web app project, you acknowledge and agree to the following terms:

1. Our websites and web apps are intended solely for the use of your organization. Redistribution, whether individually or as part of a collection, is strictly prohibited without prior consent.
2. Our websites and web apps are provided “as is,” without any warranties, express or implied. We shall not be held liable for any damages or loss of data resulting from their use.
3. We reserve the right to showcase our website designs for promotional purposes and inclusion in our portfolios, unless otherwise requested by the client.
4. All website projects will include a copyright/legal statement with a link to our website in the footer, which must not be altered or removed. Clients opting for no Icecorp branding will incur an exclusivity fee.
5. Should the client require a non-disclosure agreement (NDA), an exclusivity fee will be applied to the final invoice.
6. We offer complimentary content updates, with the extent depending on individual user capability. More extensive updates completed by Icecorp will be subject to standard rates.
7. Clients are expected to respond to our communications promptly. Failure to do so may result in project suspension or termination after reasonable notice periods.
8. Our websites and web apps are guaranteed to be compatible with the latest versions of the major web browsers: Chrome, Firefox, Safari and Edge.
9. We provide weekly backups for websites hosted on our servers free of charge. Clients opting for external hosting must ensure regular backups. Restoration from backups may incur additional fees. More in-depth/frequent backup options are available for an additional fee.